The refund is in, but this blog will continue
Finally, they gave me a refund, which just hit my American Express.
When I look at all of the costs associated with this system and with Alienware's appalling support for it, I think the refund covers about 5% of my incidental and consequential losses. I don't expect to get any more than this, and I'm not pushing Alienware for more. I'll just never, ever buy anything from this company again.
It's tempting to stop this blog now, as I'm sure Alienware would like me to do ---
--- but so many legitimate-looking, serious-looking complaints about Alienware have been posted on the web and apparently never resolved on behalf of the customer ---
--- I think some computer buyers might find it useful to see how to assert their rights when a vendor treats them badly.
So, stay tuned. There's more to come.