Bad Software: What To Do When Software Fails.
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Articles at this site:
Bad Software:
Overview
Bad Software:
Table of contents
Bad Software:
Chapter 1
Customer Satisfaction: Liability
for Bad Software and Support. SSPA Executive Forum, October
1997.
Customer Satisfaction: Software
Customer Dissatisfaction. May, 1997.
UCC Article
2B:Detailed objections to August 1, 1998 Article 2B draft.
UCC Article 2B: Restricting Competition
in the Software Industry: Impact of the Pending Revisions to the
Uniform Commercial Code. Ralph Nader's Appraising Microsoft
conference, November, 1997.
UCC Article 2B: Article 2B is Fundamentally
Unfair to Mass-Market Customers. Analysis submitted to the
American Law Institute, October 1997.
UCC Article 2B: Legal Issues
and Software Quality: Keynote presentation at the7th annual meeting
of the Software Division of the American Society for Quality,
Montgomery AL, October, 1997.
UCC Article 2B: Software Liability.
Pacific Northwest Software Quality Conference, October,
1997.
UCC Article
2B: Engineer's overview (A new law of software quality)
UCC Article
2B: Not quite terrible enough software: SEPG conference
presentation, March 1997.
UCC Article
2B: Problems from the customer's view. Part 1: Underlying
Issues. UCC Bulletin, Jan, 1997.
UCC Article
2B: Problems from the customer's view. Part 2: List of key
issues. UCC Bulletin, Feb, 1997.
UCC Article
2B: Defining a serious bug under 2B
UCC Article
2B: What remedies are available to customers
UCC Article
2B: Hypothetical examples--how 2B treats breach of warranty
UCC Article 2B: Letter: Controversy
over consumer-side publicity of 2B issues.
Digital Signatures: The Insecurity
of the Digital Signature, September, 1997.
Law of
Software Quality: Quality cost analysis: benefits and risks.
The economics of software quality.
Law of
Software Quality: Software negligence and testing coverage
Law of
Software Quality: Liability for defective documentation
Law of
Software Quality: Liability for defective content
Law of
Software Quality: Computer malpractice Law
of Software Quality: Lawsuits, lawyers, and quality-related
costs
Software Testing Contracts: Dispute
resolution
Software Testing Contracts: Indemnification
and warranties
Software Testing
Contracts: Outsourcing successfully
Software
Testing Contracts: Outsourcing checklist
The articles at this web site are not legal advice. They do
not establish a lawyer/client relationship between me and you.
I took care to ensure that they were well researched at the time
that I wrote them, but the law changes quickly. By the time you
read this material, it may be out of date. Also, the laws of the
different States are not the same. These discussions might not
apply to your circumstances. Please do not take legal action on
the basis of what you read here, without consulting your own attorney.
Questions or problems regarding this web site should be directed
to Cem Kaner, kaner@kaner.com.
Last modified: Tuesday November 11, 1997. Copyright ©
1997, Cem Kaner. All rights reserved.