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| Chapter 1 | Read This First |
| Chapter 2 | Introduction |
| Chapter 3 | Preparing to Make the Call |
| Chapter 4 | Knowing What to Ask For |
| Chapter 5 | Making the Call |
| Chapter 6 | Consumer Protection Agencies |
| Chapter 7 | Software Quality and the Law |
| Chapter 8 | Overview of a Lawsuit |
| Chapter 9 | Lawyers |
| Chapter 10 | Small Claims Court |
| Chapter 11 | Safe Shopping |
| Appendix | Article 2B |
